COVID-19 has created a great deal of concern and uncertainty, and we want to reassure our customers that your security remains our top priority. We are fully operational and committed to being responsive to your security and business continuity needs as this situation evolves.

Continuity of Service

We are monitoring guidance from the World Health Organization, Centers for Disease Control and Prevention, and other public health organizations and have moved to a remote model of working and have restricted travel for our team members. We have taken steps to ensure continuity in service and product delivery. Our secure remote working practices are enabling our staff to communicate and collaborate with you regardless of location, while preserving our existing security and operational controls.

For Managed Services Customers

It is business as usual. We will continue to serve those of you who rely on us to help manage your security programs. We continue to have a distributed team in place, and have strengthened those efforts, to provide you with the round-the-clock coverage you expect while continuing to protect the confidentiality of your data.

For Professional Services Customers

Even while limiting travel and operating remotely, we will continue to deliver the services you need. The majority of our professional services engagements are already being delivered remotely - with high quality and efficacy, driving excellent customer satisfaction ratings - through teleconferencing, virtual imaging, and remote access tools. If there is any change to an engagement, we will contact you directly to discuss options. In the meantime, if you have questions, please reach out to professional_services@rapid7.com or your customer success manager.

Getting Support and Staying Up To Date

As always, our customer support team is here to help. We have a globally distributed support organization and have taken steps to strengthen our customer support capabilities. Support is available by logging into the customer support portal, or you can contact your customer success manager if you have any questions.

Rapid7 is committed to supporting your security needs throughout this challenging time. For more guidance on how to protect yourself or your organization from malicious actors looking to capitalize on this global pandemic, check out our blog (search for “COVID-19”) and social media channels.

Thank you,

Corey Thomas

CEO, Rapid7