The moment you send a vulnerability report to your IT team, you want assurance that it’s being worked on—especially if there are critical vulnerabilities. You also want to be sure issues are prioritized in the right way so that deadlines are met. Often, however, this is not the reality. With different processes and tools in place, it’s difficult to align security and IT teams for effective vulnerability remediation, and this can lead to miscommunication, missed deadlines, and frustration on both ends. Without cohesion, issues often don’t feel prioritized or considered in context with all other IT requests.
So, what’s a better approach? One that doesn’t send IT running for the hills every time you send them a shiny new vulnerability report or you wanting to pull your hair out when deadlines are missed? Rather than working in separate tools and workflows, which history has proved does not work, you can bring tools and processes together in the spirit of SecOps to meet everyone’s needs. In this post, we’ll show you how.
Integrate vulnerability reporting and remediation
Sending an intimidating vuln scan report to IT via email, or to the wrong person in your ticketing system, is the quickest way to delay attention to it. Just like you need context before taking action on an issue, so, too, does IT. And just like you can’t fix something if you don't have access to the system, IT can't either. These two roadblocks are most often the reason vulnerability remediation gets held up, but there is a simple change you can make to the process and overcome these challenges.
If you can integrate your vulnerability scanner with your IT team’s ticketing system in a way that can automatically assign issues to the right person, in a format that provides the right amount of detail, and with due dates attached, these hurdles can be avoided and projects can move ahead without delay or question. InsightVM, for example, brings together these two previously separate functions so that both teams can get what they need in one simple workflow. More than that, it gives you visibility into IT’s progress every step of the way so that you can see exactly what is being worked on, by whom, and if it’s on track or not.
Put simply, when you unify systems and processes, you can gain control and insight into the entire vulnerability remediation process, all the while bringing security and IT closer together.
Gain visibility into cloud services
Today’s IT environments aren’t what they used to be a mere decade ago. No longer are we just contending with servers and desktops. We also need to monitor and fix vulnerabilities that impact remote workers, cloud and virtualized services, and mobile devices. And due to the dynamic nature of the cloud, assets change more frequently and there no longer exists a perimeter that we can simply lock down. So, what does this mean for the future of vulnerability management?
While IT environments may have changed, it doesn’t mean you have to lose visibility into the remediation process. In fact, with more data comes the opportunity to get smarter about surfacing high priority vulnerabilities. Using a solution like InsightVM, no matter how fast your cloud, virtual, network, and containerized environment grows, you can maintain control and visibility. By automatically assessing and understanding risk across your entire infrastructure as new devices are brought online and offline, InsightVM can determine for you which vulnerabilities are high priority by taking into account CVSS score, malware exposure, exploit exposure, ease of fix, and threat feeds. It then can submit issues to the appropriate people to fix and measure progress along the way, giving you real-time visibility.
Contrary to what your IT counterparts may think, your goal isn’t to be the “bad cop” or hinder innovation and growth, and when security can move at the pace of the cloud through automation, the vulnerability remediation process can actually help the company move quickly and securely.
Maintain control across distributed offices
What if your company is distributed across multiple offices around the country, or even the world? Gaining visibility into vulnerability remediation may seem particularly tricky. Without the centralization that a single office provides, ownership of infrastructure can be spread far and wide, making it harder to know who to assign certain tasks to. And without regular facetime with your IT counterparts, communication about details and deadlines can be particularly difficult. If your company is continuing to grow, or your cloud network is continuing to expand, it’s important to rethink the vulnerability remediation process sooner than later.
By putting in place a system to monitor all assets, no matter where they are, and with assigned owners so that fixes can be addressed faster, vulnerability remediation can scale to even the largest of companies. That’s because the same logic will still apply to identify, prioritize, assign, and track vulnerability fixes, no matter how large or dispersed your company becomes. Learn more about managing remediation in distributed offices.
Achieving visibility at the speed of modern infrastructure
As fast as technology changes and grows our businesses, so too can our ability to keep up just by leveraging automation and integrations. By tying together previously separate tools and systems so that security and IT teams can better talk to each other and work alongside one another, everyone stands to benefit. (Want to learn how the Rapid7 Insight platform leverages the shared visibility of SecOps? Check out our latest solution guide.) Not only does this streamline communication, it also eliminates delays and gives everyone a bird’s eye view of what’s happening when so there’s never any question what’s being worked on and if it’s on track.