On Saturday night, amidst the neon lights and smoke-filled casinos of Las Vegas, Rapid7's Support team won an award: the 2014 Silver Stevie for Best Frontline Customer Service Team. This holds special meaning to us, because the award isn't really about Rapid7. It's about our customers.
Over the years Rapid7 Support has built strong relationships with countless organizations on their journey towards a well-managed information security program. Our team of experts strives to make the support process as easy and efficient as possible. We firmly believe that you, our customer, should get the assistance you need from the very first person that answers your call.
And with that, I thank you: for being a pleasure to work with, and for allowing us to be a partner in your success.
Rapid7 Support Manager